Frequently asked questions
Frequently asked questions
Learn more about what makes Redjumla unique, how we support retailers and how we offer customized solutions. Our FAQ covers these and many more questions to give you a complete picture of our services and capabilities.
Unique Features of Redjumla
What makes Redjumla unique in the wholesale market?
Redjumla distinguishes itself in several areas. We have a unique and wide range, varying from electronics to pet supplies. Furthermore, we offer customized financing and have a lowest price guarantee in Europe. We also emphasize personal support by an account manager and strive for a sustainable partnership with our customers.
How can I, as a retailer, benefit from the low purchasing prices at Redjumla?
By creating an account at Redjumla you will get direct insight into the purchase prices. We offer products at low purchase prices with the lowest price guarantee in Europe, so that you as a retailer can achieve more margin.
Does Redjumla also offer assistance in setting up my own brand?
Yes, we offer an all-in-one service for ambitious entrepreneurs. From advice on your positioning to putting together your product range, Redjumla can help you with this.
Customisation at Redjumla
What does 'customization' mean at Redjumla?
Customisation at Redjumla means that we offer the possibility to deliver products according to specific wishes and requirements of our customers. This varies from small adjustments to existing products to completely customised solutions.
How can I place a custom order?
To place a custom order, please contact our sales department. They will be happy to help you translate your wishes into a concrete quote.
What is the delivery time for custom products?
The delivery time for custom products may vary depending on the complexity of the request. In general, the more complicated the customization, the longer the delivery time.
Are there minimum quantities for custom orders?
Yes, custom orders often have a minimum order quantity. This depends on the type of product and the degree of customization required.
Payment and Financing
What are the payment methods for orders?
We accept various payment methods, such as bank transfer, credit card and PayPal, specifically tailored to the needs of business customers.
Are there financing options for large custom orders?
We offer several financing options for large orders, including the possibility of installment payments. Please contact our finance department for more information.
What is your minimum order quantity?
Available soon
Do you offer discounts for larger orders?
Available soon
Do you offer discounts for larger orders?
Available soon
How can I place an order?
Available soon
What are the shipping costs?
Available soon
Sustainability and Quality
How does Redjumla work with sustainability?
We take sustainability seriously by using environmentally responsible products and packaging materials, and we are always looking for opportunities to save energy and reduce waste within our operations.
How does Redjumla guarantee the quality of custom products?
Our quality control department subjects all custom products to rigorous testing to ensure they meet agreed specifications and quality standards.
Can Redjumla help with meeting industry standards and certifications?
We ensure that our products meet all relevant standards and certifications and can provide documentation to prove this.
Shipping and Delivery
How long does it take for my order to be shipped?
Available soon
Do you ship internationally?
Available soon
Are there any restrictions on which regions you ship to?
Available soon
What are your shipping options?
Available soon
What are the delivery times for international orders?
Available soon
Do you provide tracking information for shipped orders?
Available soon
Returns and Customer Service
What is your return policy?
Available soon
How can I contact your customer service?
Available soon
How long does it take for a refund to be processed for returns?
Available soon
How can I resolve a problem with my order?
Available soon
Do you offer guarantees on your products?
Available soon
Account en Speciale Diensten
Are there special prices for wholesalers or resellers?
Available soon
Are there any specific requirements for opening a wholesale account?
Available soon
How can I update my account information?
Available soon
Do you offer dropshipping?
Available soon
Do you offer assistance in finding specific products I am looking for?
Available soon
Other Questions
Can I request samples before placing a bulk order?
Yes, it is possible to request samples before placing a bulk order, so that you can be sure that the product meets your wishes and specifications.
Can I enter into a cooperation contract for regular custom orders?
Can I enter into a cooperation contract for regular custom orders?
What happens if there is a problem with my custom order?
If there is a problem with your custom order, our customer service is ready to provide you with a solution as quickly as possible.
How do I stay informed about new products and services?
You can sign up for our newsletter, follow us on social media, or visit our blog to stay up to date on the latest products and services.
Can I add my logo or branding to products?
Yes, Redjumla offers branding options, where you can add your own logo or other branding elements to the products you order.
What is the process for canceling or changing a custom order?
What is the process for canceling or changing a custom order?
Can Dutch Wholesale also arrange the logistics of shipping and delivery?
Yes, we have extensive experience in providing logistics services, from storage to delivery. We can therefore certainly provide the complete logistics of your custom order, regardless of its size.
How are prices determined for custom orders?
Pricing for custom orders depends on several factors such as complexity of the product, material cost, and production time. We always provide a detailed quote to ensure full transparency.
Still need help?
Please contact us via the contact form. We are ready to help you and answer all your questions.
